Setting Up Your Multi-Factor Recovery Options

Instructions

Step 1: Go to the ctcLink Login page and log in. (Enter your ctcLink ID and password)

Step 2:  A "Verify it's you with a security method" pop-up message appears.

Step 3: Choose the Select button next to the Email, Enter a Code, Get a Push Notification or Phone security method options.

Okta Verify

1. If the Get a push notification (Okta Verify) security method was chosen, a pop-up notification displays.
2. Select the Send Push notification button on the Get a Push Notification pop-up window. A notification will be sent to your device.
   Note: To have push notifications sent to your device automatically, select the "Send push automatically" checkbox.
   
3. Select the Yes, It's Me button at the bottom of the Okta Verify push notification that was sent to your device.
   

Step 4: Once the security method has been verified, the ctcLink Portal page displays.

Step 5: Select the Password Settings application icon.

Step 6: The Account page displays with edit or update options available for each account section

• Personal Information
• Display Language
• Security Methods

Further Reading:

• Step-by-step Guide: Log in to ctcLink with Multi-Factor Authentication
• Knowledge Base Article: How to Submit a Team Dynamix Ticket 

Request Service

To request service with Multi-Factor Authentication please fill out a ticket here Help with Multi-Factor Authentication