Frequently Asked Questions (FAQ): Setting Up Okta Verify as Your Second Factor

Okta verify for Android: https://help.okta.com/eu/en-us/content/topics/end-user/ov-overview-andr.htm

Okta verify for IOS: https://help.okta.com/eu/en-us/content/topics/end-user/ov-overview-ios.htm

Frequently Asked Questions (FAQ): Setting Up Okta Verify as Your Second Factor

What is Okta Verify?

Okta Verify is a mobile app used for Multi-Factor Authentication (MFA). It provides an additional layer of security by requiring you to approve a sign-in request or enter a verification code after entering your username and password.

Why do I need to use Okta Verify?

Okta Verify helps protect your account from unauthorized access. Even if someone obtains your password, they cannot access your account without your approved second factor.

What devices can I install Okta Verify on?

Okta Verify is available for:

  • iPhone and iPad (iOS)
  • Android smartphones and tablets

You can download it from the Apple App Store or Google Play Store.

How do I set up Okta Verify for the first time?

  1. Sign in to your organization's Okta portal using your username and password.
  2. When prompted to set up a factor, select Okta Verify.
  3. Click Set up.
  4. Install the Okta Verify app on your mobile device if you have not already done so.
  5. Open the app and select Add Account.
  6. On your computer, a QR code will appear.
  7. Use the Okta Verify app to scan the QR code.
  8. Once the account is added successfully, click Done or Finish in the Okta portal.

What if I cannot scan the QR code?

If you're unable to scan the QR code:

  1. Select Can't scan? on the Okta setup page.
  2. A setup key or activation link will be displayed.
  3. Follow the on-screen instructions to enter the key manually or activate the account using the provided method.

How do push notifications work?

When you sign in:

  1. Enter your username and password.
  2. A notification is sent to your registered device.
  3. Open the notification and select Approve to complete sign-in.

What if I don't receive the push notification?

Try the following:

  • Verify your device has an internet connection.
  • Open the Okta Verify app directly to check for pending approvals.
  • Ensure notifications are enabled for Okta Verify in your device settings.
  • Restart the app or your device.
  • Select Verify with a code instead if available.

Can I use Okta Verify without internet access?

Yes. Open the Okta Verify app and use the six-digit verification code displayed in the app. Enter this code when prompted during sign-in.

How do I get a verification code?

  1. Open the Okta Verify app.
  2. Locate your account.
  3. Use the six-digit code shown next to the account.
  4. Enter the code on the sign-in screen.

What should I do if I get a login approval request that I didn't initiate?

Do not approve the request.

  • Select Deny if that option is available.
  • Change your password immediately.
  • Contact your IT Help Desk or Security Team.

What happens when I get a new phone?

Before replacing your old phone:

  • Add an additional authentication method if possible.
  • Contact your IT Help Desk for guidance.

After receiving your new phone:

  • Install Okta Verify.
  • Sign in to Okta and re-enroll the device, or
  • Contact the Help Desk if you're unable to sign in.

Can I use Okta Verify on multiple devices?

This depends on your organization's security policies. Some organizations allow multiple enrolled devices, while others limit enrollment to one device.

What if I lose my phone?

Immediately:

  1. Report the lost device to your IT Help Desk.
  2. Request a reset of your MFA enrollment if necessary.
  3. Use an alternate authentication method if one has been configured.

How do I change my Okta Verify device?

  1. Sign in to the Okta portal.
  2. Go to Settings or Security Methods.
  3. Remove the old Okta Verify enrollment (if permitted).
  4. Add a new Okta Verify device and complete the setup process.

If you cannot access your account, contact the Help Desk.

Is Okta Verify tracking my location?

Okta Verify may use device information and location data for security verification depending on your organization's configuration. The app does not provide continuous location tracking of your device for general monitoring purposes.

 

I lost my USB security key, what do I do?

 

Report the lost key to the IT department right away so we can disable the key. You can do this by calling 253.589.6000, or emailing any IT team member.

 

NOTE: CPTC issues one USB security key per employee. If it is lost, then the employee will need to purchase a replacement. Please choose from either option below:  cost $30-$50
Thetis Pro FIDO2 Security Key 

Yubico- Yubikey 5C NFC

 

 

 

 

Who should I contact for help?

If you experience any issues:

  • Contact the LRC in Building 15
  • Provide your username and a description of the issue.
  • Include screenshots of any error messages if possible.
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