SBCTC uses Okta to manage the multifactor authentication process for ctcLink. Okta and ctcLink are two separate applications. Updating your information in one DOES NOT change or update your information in the other. Okta only manages how you sign in to ctcLink.

ctcLink MFA: How to Manage Your Multifactor Options

SBCTC uses Okta to manage the multifactor authentication process for ctcLink. Okta and ctcLink are two separate applications. Updating your information in one DOES NOT change or update your information in the other. Okta only manages how you sign in to ctcLink.

Manage Your Multifactor Options in Okta

• Sign in to Okta (myaccount.ctclink.us) to set your multifactor preferences

 

 

1. Sign in to Okta with your ctcLink ID and ctcLink password
   1. A "Verify it's you with a security method" pop-up message appears.
2. Choose the Select button next to one of the security options (Email, Enter a Code, Get a Push Notification, or Phone)
3. After a successful login click “Okta Portal” under the Manage Okta Account Settings Page

4. Select the Password Settings application icon.

1. The Account page displays with options to edit or update each of the sections (Personal Information, Display Language, and Security Methods).

Security Methods

NOTE: Updating your information in Okta DOES NOT change any information or settings in ctcLink.

7. Select one or more of these five security methods to configure (each security method will need to be verified before using it to sign in):
   1. Password [Reset]
   2. Okta Verify [Set up]
   3. Google Authenticator [Set up]
   4. Security Key or Biometric Authenticator [Set up]
   5. Phone [Set up another, or Remove]

 

Okta Verify Setup

My screen displays to set up another, but yours will show “Set up”.  Two are circled because the next set up directions will walk you through setting up a Security key.

After clicking on SETUP, you will be taken back to the ctcLink login screen. This is normal. It is ctcLink’s way of confirming that you are making changes to authentication, rather than a bot or bad actor. Please log back in and navigate back to the screen above and click on SETUP again. 

Upon clicking SETUP a second time, you will be walked through the process of setting up this additional method.

Download and install the Okta Verify app from your phones app store.

1. Open the app and select Add Account.
2. On your computer, a QR code will appear during the setup process.
3. Use the Okta Verify app to scan the QR code.
4. Once the account is added successfully, click Done or Finish in the Okta portal.

Security Key or Biometric Setup

Before you begin, please make sure your USB passkey is plugged into your device.

REMEMBER: After clicking on SETUP, you will be taken back to the ctcLink login screen. This is normal. It is ctcLink’s way of confirming that you are making changes to authentication, rather than a bot or bad actor. Please log back in and navigate back to the screen above and click on SETUP again. 

Upon clicking SETUP a second time, you will be walked through the process of setting up this additional method.

Success - You will now see the Passkey added to your Security Info

as a “sign-in method” to ctcLink Okta!

Personal Information

NOTE: Updating your information in Okta DOES NOT change any information or settings in ctcLink.

4. Update personal information by selecting the Edit button in the top-right corner of the Personal Information section.
5. Update any of the following information:
   1. First name
   2. Last name
   3. Primary email
   4. Secondary email
   5. Mobile phone number
6. Select the Save button

Display Language

NOTE: Updating your information in Okta DOES NOT change any information or settings in ctcLink.

7. Update the display language by selecting the Edit button in the top right corner of the Display Language section.
8. Once a language has been chosen, select the green Save button.